FAQs

  • What is your return policy?

    All items are final sale. No returns or exchanges.

    If you have any questions regarding an item please contact us prior to purchase. We handmake our products using tailoring waste, some of which include pre-worn clothing items, so minor flaws are expected. Some examples of minor flaws include and are not limited to: markings, discolorations, tears, rips.

  • My item or silk appliqué became stained/dirty. What do I do now?

    Due to the delicate nature of the silk appliqué, spot cleaning is recommended when possible!

  • Hand wash separately in cold water with a gentle detergent

  • Do not scrub, wring, or machine wash

  • Reshape and lay flat to dry

  • Iron inside out on low heat, avoiding the appliqué area

  • Do not bleach or tumble dry

Fulfillment & Shipping

We process and ship out orders within a business day of orders being placed, unless stated otherwise (under product details). If you have any questions or special requests regarding alternate shipping options or delivery times, please don’t hesitate to contact us.

Once an item has been shipped, we are not responsible if the item is lost, stolen or damaged in transit. We use UPS Ground for most domestic orders. If you prefer an alternative method of shipping, please contact us via email.

If a package is lost, stolen or damaged in shipment a claim needs to be filed with the shipping service provider used and not with us. If a package shows that it has been delivered through the tracking number and the customer is unable to locate their package, we are not responsible and will not issue a refund or store credit.  

LOCAL CUSTOMERS

We offer local pick up at our studio in Manhattan (Greenwich Village). When placing an order online, please select 'PICK UP' as the delivery method. We will reach out to you promptly via email to arrange pickup.

INTERNATIONAL CUSTOMERS

We are not responsible for customs fees, duties, taxes, or tariffs. We use UPS shipping for most international orders, and each country's customs duties, taxes, tariffs, etc may vary. As stated, we are not responsible for these fees and they are not included in the shipping charge. The customer is responsible for any additional charges for customs fees.

International customers with shipping addresses verified as remote will be subject to an additional charge. We will be in touch after your order has been placed and a separate invoice will be sent to collect this amount.  

Packages refused will be subject to our restocking fee of 10% per item + cost of return shipment. 

If we are notified that your purchase has been flagged as a risk of fraudulent activity a return or exchange will not be accepted. Purchases that show as high risk through the checkout services will be reviewed and will not be processed if advised through our shop’s host.

Thank you for familiarizing yourself with our terms prior to purchasing. As a small business these guidelines help us be able to continue to grow.

We greatly appreciate your business and support.